Yes. You may pickup your order at our shop Merchant of York, 181 Queen Street East, Toronto. Choose the pickup option during checkout. Your order will be ready for pickup the next business day (or sooner).
We ship in double walled strong cardboard boxes, with paper and bubble wrap to keep the plants as safe as possible.
Plants are shipped with their roots wrapped in our custom mixed soil or damp coir/sphagnum based on each plants needs.
We ask that you please remember that we are shipping live plants and make a reasonable effort to receive these packages on the delivery date to increase the chances of receiving a healthy and happy plant.
We ship plants on Monday to give them the best chance of being received before the weekend (so they don't sit in a Canada Post facility over the weekend). Based on availability and demand, we may also ship on Tuesday to Ontario and Quebec.
Yes! Contact us with your requests. We will add your requests to our list. Please note that this does not guarantee that your plant will be ordered. We take into account the number of requests for each plant, availability, cost, etc. Requests for rarer plants may require a deposit before they are brought in.
Our listings indicate if you will receive the plant pictured. If you are not receiving the plant pictured in the listing, the pictured plant is an indication of the size and quality of the available plants. The plant you receive may vary in size, colour, variegation, etc.
If your plant arrived damaged, please contact us. While we do not offer refunds or exchanges, as per our policy, we will work with you to do our best to save your plant. Please remember that ordering live plants for shipment is a risk. While we take every reasonable precaution in packaging orders, damage can occur during shipping. If you are not comfortable with taking on this risk, consider our pick-up option or working with suppliers in your area.
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